We’ve scoured the world for the best and brightest casinos to play and can now introduce the few lucky casinos that have achieved or super close to receiving our prestigious Casino Tour Guide 5-star seal of approval. Take a look at our hand-picked selection of top rated casinos and find out why they are top of the list to receive our famous 5 gold stars. What makes a top rated casino? Well, quite simply these are casinos that address and meet all of the requirements that even the most demanding of players would come to expect. On reviewing a new casino, we take into account each of their strengths and weaknesses and organise them into a clear and concise, easy to understand rating system.
Trust & Fairness
Its no secret that playing casinos online can sometimes feel as though they may not be impartial ‘especially when lady luck isn’t on your side’. For this reason, we created a specific grading section dedicated to analysing casinos for these criteria. In order for us to be able to grade a casino highly in this section, they must display that they are both trustworthy and most importantly, fair in their dealings with players. They can display this in a multitude of ways. Firstly, by implementing regular and independent random technical systems testing (TST) on both their products and software. These tests conducted by third parties ensure that online casino operators and providers games are completely fair and random certifying that no manipulation of games has occurred. Another main factor that we consider when grading this section is the player experience when it comes to processing of withdrawals. After all, it should be just as easy to withdraw your winnings as it is to deposit your hard earned cash, right?
Games & Software
In order to score high on our software and games section a casino must display their game and product portfolio in a clear, uncluttered manner. The different game categories must be easy to navigate without too many clicks or being buried away in the lobby. The software must be fully optimised for use on both traditional desktop or laptop computers as well as mobile devices no matter the brand. Extra points are awarded by us for online casinos that develop and produce their own innovative and unique custom software with features to enhance a players gaming experience. A good example of unique features would be virtual reality casinos offering the latest in technological advancements such as virtual reality device support. The casinos that score the best in this section will also have a massive array of game vendors in their portfolio, the bigger the game offering, the better the choice and in turn their star ranking.
Bonuses & Promotions
Let’s face it, we all love a good promotion to peak our gaming interest and as such we’ve stipulated a core requirement as casinos having an excellent promotional and loyalty offering. The more you play, the more they should pay for your loyalty to their brand no matter whether you win or lose. Casinos receiving a high number of stars in this section will have displayed an industry leading loyalty scheme to keep your interest and reward you for your play. In addition, they will also offer a regular marketing calendar of exciting events to participate in for grander and greater rewards, such as leader board races, prize draws, reload bonuses, free spin offers. It is however, not enough to just offer a vast array of promotional activity and solid loyalty scheme! Casinos ranking well in this section must also ensure that these promotions are actually attainable and fully compliant with their licensing requirements.
A quality level of customer service should be paramount in any industry in order to ensure your clients are treated well. The casino industry is no exception, especially considering players both play, lose and win vast amounts of money. We have therefore taken the approach to scrutinise and review each casino based on the way in which they treat their players, the speed in which responses are received, as well as the overall quality of service offered. In order for a casino to rank highly in this customer support section we require that the casino support is available at all times 24 hours a day 7 days a week. Available in multiple languages, via numerous contact options such as live chat, telephone and email. In addition to this, when contacting support the customers entire enquiry should be answered in full, within a maximum of 24 hours if no live support is available. The way that a casino approaches its account management for VIP and high roller players is also a deciding factor on how we rate a casino. Simply put, slow and inadequate support isn’t good enough in this day and age and it’s important that we highlight which casinos you can expect to excel in this area.